If you cancel or transfer out of a class 7 or more days before the class start date, you will receive a refund or credit less a $20 fee.
Less than 7 days and before class starts, there is a $30 refund fee or $20 transfer fee for holding your space.
If you transfer to a different class after the 1st class and BEFORE the 2nd class, the cost is $25 plus the cost of the 1st class meeting whether you attended or not.
If you are not satisfied with the class, talk with the teacher before the 2nd meeting to arrange for a full refund or free transfer.
There are no make-ups. If it is an emergency, we will work with you. Sometimes there is room in another class to make up your classes if you have missed more than one meeting of your class.
PRIVATE LESSON CANCELLATION POLICY:
If you miss a scheduled appointment that we reserved for you, the fee is $20 plus travel fee if applicable.
If you give 24 hours or more notice, there is no fee for cancelling or rescheduling a private lesson.
DAY CARE REFUND POLICY:
If you miss a day of reserved daycare, you will receive credit for 50% of the fee for the day.
If you miss a daycare day that you prepaid for training to be added on, you receive credit for 100% of the training fee.
There are no refunds for daycare. You may apply your credit to any other service that Our Furry Friends offers.
JUMP START REFUND POLICY:
If you cancel your Jump Start Program before the end of the month, you will receive a refund equal to half of the remaining services. Refund can take 2 - 4 weeks to process.
If you miss a day of day care and training, you will receive credit for 100% of the training missed.
CANINE COLLEGE/BEHAVIORAL PACKAGE AND OBEDIENCE INTENSIVE REFUND/TRANSFER POLICY:
The sessions that you have used so far will be repriced at the a la carte price including the full price for travel if that applies. The remaining credit will be refunded less a $50 processing fee. If you want to instead use the credit for other Our Furry Friends services, the processing/transfer fee will be $25.
If you are unhappy with your program, talk with your trainer, perhaps there is another service or Our Furry Friends trainer that would better suit you.
BOUNCED CHECK FEE IS $35 to be paid in cash.
REFUNDS CAN TAKE 4 - 6 WEEKS AND THEY ARE GIVEN IN THE SAME FORM THAT YOU PAID IN . . . i.e. cash, check, PayPal etc.